WILL I BE CHARGED ADDITIONAL TAXES OR DUTY?
CUSTOMERS OUTSIDE OF VIETNAM ARE RESPONSIBLE FOR ALL IMPORT DUTIES AND TAX CHARGES THAT MAY BE APPLIED BY THE CUSTOMER'S LOCAL CUSTOMS OFFICE ON DELIVERY TO THEIR COUNTRY. ANY IMPORT DUTY OR TAX CHARGES ARE OUT OF OUR CONTROL AND WILL BE INVOICED TO YOU BY DHL DIRECTLY. WE ALWAYS RECOMMEND YOU TO CONTACT YOUR LOCAL CUSTOM AUTHORITIES TO FIND OUT THE FINAL LAND COST UPON MAKING A PURCHASE.
CAN I CHANGE MY DELIVERY ADDRESS?
WE WILL DO OUR BEST TO UPDATE YOUR PREFERRED ADDRESS, PLEASE CONTACT US AS SOON AS POSSIBLE. ONCE THE ITEM IS SHIPPED, UNFORTUNATELY WE ARE UNABLE TO CHANGE THE DELIVERY ADDRESS AT THAT POINT.
DO I HAVE TO PAY FOR MY RETURN?
YES, CUSTOMERS ARE RESPONSIBLE FOR THE COST OF SHIPPING RETURNS BACK TO US.
WILL I BE CHARGED TAX OR DUTY ON MY REPLACEMENT ITEM?
WE MARK ALL REPLACEMENT SHIPMENTS AS ‘EXCHANGE’ OR ‘REPLACEMENT’ WITH ‘NO COMMERCIAL VALUE’, ON THE BASIS TAXES WOULD HAVE BEEN PAID ON THE ORIGINAL ORDER. IN THE UNLIKELY EVENT THE YOUR LOCAL AUTHORITIES REQUEST TAXES ON THE REPLACEMENT ITEM, WE RECOMMEND THAT YOU DISPUTE THESE CHARGES WITH THEM DIRECTLY.