WILL I BE CHARGED ADDITIONAL TAXES OR DUTY?
FOR ORDERS SHIPPED OUTSIDE OF VIETNAM, CUSTOMERS ARE RESPONSIBLE FOR ANY IMPORT DUTIES, TAXES, OR CUSTOMS CHARGES APPLIED BY THEIR LOCAL CUSTOMS AUTHORITY UPON DELIVERY.
THESE CHARGES ARE OUTSIDE OF OUR CONTROL AND WILL BE BILLED DIRECTLY BY THE CARRIER (SUCH AS DHL). WE RECOMMEND CONTACTING YOUR LOCAL CUSTOMS OFFICE IN ADVANCE TO UNDERSTAND THE ESTIMATED TOTAL LANDED COST BEFORE PLACING YOUR ORDER.
CAN I CHANGE MY DELIVERY ADDRESS AFTER PLACING AN ORDER?
WE WILL DO OUR BEST TO UPDATE YOUR DELIVERY ADDRESS IF YOU CONTACT US AS SOON AS POSSIBLE. PLEASE NOTE THAT ONCE AN ORDER HAS BEEN SHIPPED, WE ARE UNFORTUNATELY UNABLE TO MAKE ANY CHANGES TO THE DELIVERY ADDRESS.
DO I HAVE TO PAY FOR MY RETURN SHIPPING?
YES, CUSTOMERS ARE RESPONSIBLE FOR THE COST OF RETURN SHIPPING BACK TO SORAMAME.
WILL I BE CHARGED TAX OR DUTY ON A REPLACEMENT ITEM?
ALL REPLACEMENT SHIPMENTS ARE MARKED AS “EXCHANGE” OR “REPLACEMENT” WITH NO COMMERCIAL VALUE, AS DUTIES AND TAXES WOULD HAVE ALREADY BEEN PAID ON THE ORIGINAL ORDER.
IN THE RARE EVENT THAT YOUR LOCAL CUSTOMS AUTHORITY APPLIES ADDITIONAL CHARGES, WE RECOMMEND CONTACTING THEM DIRECTLY TO DISPUTE THE FEES.