RETURNS
WE ACCEPT RETURNS WITHIN 7 DAYS OF RECEIVING YOUR ORDER, EXCLUDING PRE-ORDER AND SALE ITEMS.
RETURNED PIECES MUST BE:
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UNWORN, UNUSED, AND UNDAMAGED
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IN RESELLABLE CONDITION
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RETURNED WITH ALL ORIGINAL TAGS, PACKAGING, AND PROOF OF PURCHASE
PLEASE NOTE THAT SHIPPING FEES ARE NON-REFUNDABLE.
EXCHANGES
WE’RE HAPPY TO OFFER EXCHANGES FOR:
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ANOTHER ITEM OF EQUAL OR HIGHER VALUE
ANY PRICE DIFFERENCE WILL NEED TO BE COVERED BY THE CUSTOMER.
FINAL SALE ITEMS
THE FOLLOWING ITEMS ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE:
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SALE OR DISCOUNTED ITEMS
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PRE-ORDER ITEMS
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CUSTOM-MADE ITEMS
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MADE-TO-MEASURE ITEMS
HOW TO MAKE A RETURN
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CONTACT US TO REQUEST A RETURN AUTHORISATION.
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PACK YOUR ITEM SECURELY AND SEND IT BACK TO US.
WE KINDLY RECOMMEND USING A TRACKED SHIPPING SERVICE, AS ITEMS REMAIN THE CUSTOMER’S RESPONSIBILITY UNTIL THEY REACH US.
RETURN ADDRESS
SORAMAME
29 DONG KHOI, SAI GON WARD,
HOCHIMINH CITY, VIETNAM
700000